Peer Support Program Evaluation

Department of Sustainability and Environment

What the client wanted

The Department of Sustainability and Environment (DSE) coordinates a Peer Support Program which provides support to staff across Melbourne and regional DSE locations. In 2012, DSE contracted Precision Consultancy to evaluate the relevancy of this program and its effectiveness in providing psychological support to staff, assistance to management, and feedback on improvements to work systems.

What we did

We reviewed program data and documentation, conducted interviews with key stakeholders, developed three online surveys, facilitated four focus groups, and developed five case studies to demonstrate how the program works in practice.

The result

We made a series of recommendations to DSE on possible improvements that could be made to the program based on the qualitative and quantitative research, and provided the case studies to be used for promotion and training. 
 

CASE STUDY 1

Peer Support Program Evaluation